2020 Results


De Volksbank presents its 2020 results and the shared value developments in 2020.

De Volksbank shows robust scores on its shared value ambition also during the Covid-19 crisis

Developments in shared value scores:

  • Customers: customer-weighted Net Promoter Score to +2 (year-end 2019: 0)
  • Society: 59% climate-neutral balance sheet (year-end 2019: 44%); Financial Confidence Barometer higher at 51% (year-end 2019: 48%)
  • Employees: ‘Genuine attention’ KPI up to 7.9 (year-end 2019: 7.7)
  • Shareholder: adjusted Return on Equity of 6.1% (2019: 7.7%)

Growth in current account customers and savings deposits, decrease in mortgage portfolio

  • Net growth in the number of current account customers by 89,000 to 1.7 million; market share of new current accounts of 19% (2020: 21%)
  • Decrease in mortgage portfolio by € 0.4 billion to € 47.8 billion due to sharply higher repayments. Increase in new mortgage production to € 5.9 billion (2019: € 5.5 billion); market share of new mortgage loans lower at 5.0% (2019: 6.1%)
  • Increase in retail savings by € 3.7 billion to € 42.1 billion; market share of retail savings higher at 10.8% (2019: 10.6%)

Drop in net profit to € 174 million; impairment charges sharply higher on the back of the Covid-19 pandemic; restructuring provision for the implementation of the new strategy for 2021-2025

  • Net profit of € 174 million, 37% lower compared with 2019 (€ 275 million)
  • Restructuring provision of € 45 million for the introduction of a new (‘agile’) way of working as part of the implementation of the strategy for 2021-2025
  • Adjusted for the impact of the restructuring provision, net profit amounts to € 208 million
  • Total income virtually flat at € 923 million (2019: € 929 million); lower interest income almost
    entirely compensated by higher treasury results and results on the sale of bonds
  • Increase in adjusted operating expenses excluding regulatory levies to € 557 million (2019: € 533 million), mainly attributable to higher staff and consultancy costs
  • Impairment charges of financial assets of € 38 million (2019: a reversal of € 7 million) as a result of more prudent economic scenarios for the future due to the Covid-19 pandemic

Capital position as strong as ever

  • Common Equity Tier 1 capital ratio of 31.2% (year-end 2019: 32.6%); leverage ratio of 5.2% (year-end 2019: 5.1%)
  • Proposed dividend for 2020: € 104 million (50% of adjusted net profit; 60% of net profit)
In 2020, the Covid-19 pandemic had far-reaching consequences for society, for the economic environment in which we operate, for our customers and for our employees, who have been working largely from home since March. During the Covid-19 crisis, de Volksbank was able to assist its customers with tailor-made solutions such as payment holidays or credit facilities. We succeeded in expanding our digital services while our shops also remained open. Given the challenging conditions, I am satisfied with the results achieved. As a bank, we want to continue to stand out with our social impact in 2021. Also, we intend to continue to reinforce the customer relationship while achieving solid financial results and paying attention to our employees. We refined our strategy to allow for this.
Martijn Gribnau, Chairman of the Board of Directors of de Volksbank

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